Refund Policy

Last updated: 2026-07-10

Failed generations are refunded instantly — every time

If a generation fails, the credits it charged are refunded to your balance automatically and immediately. No support ticket, no review queue, no partial refunds: the moment a run is marked failed, a compensating credit entry lands in your ledger. You can verify every refund yourself on the credits page — each one is a refund row linked to the failed run.

This also covers runs that get stuck: any run that hasn't finished within 45 minutes is automatically failed and refunded.

What counts as failed

• The provider returned an error or produced no output.
• The run exceeded our processing time limit.
• Our infrastructure failed while processing the run.

What is not refunded

• Completed generations you're unhappy with aesthetically — generative models are probabilistic, and a completed run consumed real provider capacity.
• Runs rejected by provider content moderation are refunded, but repeated rejections can lead to account suspension.

Credit purchases

Credit purchases are not live yet (balances come from trial and manual grants). When purchases launch, unused purchased credits will be refundable within 14 days of purchase, minus credits already spent.